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Owned and operated by Hearth & Halo, our team is ready to assist with any questions about your order or products.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.
What is your return policy?
We want you to be happy with your purchase. If something is not right, please contact us within 30 days of delivery so we can help arrange a return or exchange for your red light therapy panel, cold plunge, massage chair, or sauna.
Can I exchange my product for a different model?
Absolutely. If you would like to swap your item for a different size or model, reach out to our team and we will walk you through the exchange process step by step.
How do I choose the right infrared sauna or red light therapy panel for my space?
Our team can help you select the best fit based on your available space, intended use, and preferences. Send us a message or give us a call and we will guide you through the options.
Do your cold plunges require special installation?
Setup requirements vary by model. Some cold plunges are ready to use with minimal assembly, while others may need a dedicated water line or drainage. We are happy to walk you through the specifics for any model you are considering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Thoughtfully Curated
Every red light panel, cold plunge, sauna, and massage chair is selected for quality and durability.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
